Support & Downloads

Quisque actraqum nunc no dolor sit ametaugue dolor. Lorem ipsum dolor sit amet, consyect etur adipiscing elit.

s f

Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
Follow Us

How to Write an Email Payment Reminder Text

As an e-commerce merchant, you get to know many different types of customers, including those who forget to pay for their order. It’s human to forget things but it can be a little nerve-racking if you depend on your customer’s on-time payment.

So now the most straightforward thing to do is to remind those customers of their overdue invoice. But how do you do that? What should the payment reminder text (email) say? And why should you do it?

 

Covered topics in this post

…the faster you can invest it in building your e-commerce business and giving back a greater shopping experience to your customers.

Why should you send payment reminders?

When customers of yours forget to pay their invoice you have two choices. One you just wait and hope they will remember the pending invoice as well as paying for it by themselves or two, you try your best to remember them in a nice and friendly way.

What do you do? Of course, you choose to remind them. I mean you are a man/woman of business you need to take actions not wait for them to happen. Right? As we all know time is money and the faster you get your money from your customers the faster you can invest it in building your e-commerce business and giving back a greater shopping experience to your customers.

What else? Pending orders in your shop’s dashboard don’t necessarily mean that your customers simply forgot to pay. Maybe they struggle with making the payment or they are not sure about the product they ordered or have their worries with the shipping they have chosen.

So no matter what the problem is the fact is that your customers need help even after placing their order. That’s why sending an email to not just remind them but even offer them an opportunity to get in touch and help them with their questions and concerns is a great way for you and your customer to benefit from.

 

What are the benefits of using payment reminders?

When starting to remind your customers to pay their unpaid orders you are quickly taking some great profit out of it. Why is that?

First of all, the faster the money is in your bank account the faster you can use the money to invest to improve your business.

Next, you make your customers and yourself happy by picking up all the customers needing help after ordering something of your store with one little extra line in your payment reminder text.

And last but not least, you save all that time waiting and checking for them to pay their not yet paid order and focus on the things you can do best things much more important for your business.

Seeing pending orders in your shop’s dashboard doesn’t necessarily mean that your customers forgot to pay.

How should a payment reminder text sound like?

First off, as I mentioned before forgetting things is human so keep that in mind when writing your first payment reminder email text. So don’t sound grumpy or too cold, you will only piss off your customers and that’s the last thing you want to do.

On top of that most of the time, you don’t have a signed contract between you and your customers binding them to pay their order. Which means you need to stay cool and try your best to get your customers to pay for their order. Otherwise, they may completely forget to pay till the order expires or they are so pissed that they all of a sudden won’t pay at all.

Now, we know how to handle our mind let’s see how we handle the email text.

 

Polite payment reminder email text sample

The payment reminder text depends on your scheme of sending payment reminders. In this post, we will show you the one we think is best to politely remind your customers of their unpaid invoice in the e-commerce business as well as offering help if needed.

 

First payment reminder text – Example 1

Hi [customer name],

 

We are very happy to see that you ordered some lovely stuff on our online store! Unfortunately, we noticed that your payment is still pending. If you have already made the payment please ignore this email.

 

Please feel free to get in touch if you have any questions or concerns.

 

You can view your invoice here: [link to invoice].

 

Best regards,

[your name]

[company name]

 

First payment reminder text – Example 2

Hey [customer name]

 

We are sending you this email to remind you that you ordered some nice stuff on our store but we can’t manage to find your payment. 

If you have already made the payment please ignore this email.

 

Please feel free to get in touch if you have any questions or concerns.

 

You can view your invoice here: [link to invoice].

 

Have a nice day,

[your name]

 

 

Second payment reminder text

Hey [customer name]

 

We are sending you this email to remind you that your order is still pending.

For us to fulfill your order, we need you to complete the payment. If you have already made the payment please ignore this email.

 

You can view your invoice here: [link to invoice].

 

Please feel free to get in touch if you have any questions or concerns.

 

Have a nice day,

[your name]

 

Third and last payment reminder text

Hey [customer name]

 

We are sending you this email to tell you that your order will be cancelled in 3 days if not paid.

For us to fulfill your order, we need you to complete the payment. If you have already made the payment please ignore this email.

 

Please feel free to get in touch if you have any questions or concerns.

 

You can view your invoice here: [link to invoice].

 

Have a nice day,

[your name]

Automation of the reminding process

Now all of that sounds really good, doesn’t it? But who has all that time writing/sending emails then checking if paid writing/sending emails again then rechecking if paid and so on…? For a small online business it’s possible to do all of that manually but for merchants with 5-10 orders monthly needing reminders to be sent it needs automation. It’s just too much time needed. And that’s where we got you covered.

Here are the best Payment Reminder Apps/Plugins for Shopify and WordPress:

  • Shopify – Kindly – Payment Reminder – Install now – free plan available
  • WordPress – Ni Payment Reminder For WooCommerce – Download now – free
  • WordPress – WooCommerce Smart Reminder Emails – Download now – 69,00€