• Sender name – this is the sender name of the email address. Will be displayed in the customer’s email inbox
• Sender email address – email payment reminders will be sent out with this email address
• Reply-To email address – this is the email address your customer can respond to when receiving a reminder
• BCC email address – A copy of all reminders will be sent anonymously to this email address. Customers will not see this email address in their reminder.
• Domain Center (Pro) – verify your domain and set up Spam Safety to be 100% that your reminder emails won’t land in the spam folder of your customers

• Reminder amount – set amount of reminders you want to send
• Scheduling plan – schedule the reminders of your Recovery Try. Choose days, hours or immediately
• Cancelation – cancel the order if the Recovery Try hasn’t been successful
• Cancelation Email – enable to send Shopify’s default cancelation email to the customer after canceling an order
• Respect Payment Terms – will set the start of your schedule plan to the due date of the order’s payment

Choose whether you like to change the theme or the content of your email reminders.

Theme settings

The theme settings let you change the look of email reminders globally:

• Design
• General
• Content
• Logo
• Button
• Footer

Email settings

The email settings on the other hand let you change the content of the email reminders.

• Reminder Selection – choose which reminder template you would like to edit
• Subject – choose the subject of your email reminder
• Body Text – edit the body text of your email reminder
• Variables – use variables in your email reminder to personalize it, e.g. {{customer.first_name}} = “Peter”

The HTML editor gives you the possibility to copy-paste your already existing template or to create your very own template using HTML. So then all of your shop emails have the same look and will be recognized by your customers.

The reports below cover the entire period of use.

Recovered Orders – amount of orders that have been successfully recovered by Kindly

Recovered Revenue – amount of revenue that has been successfully recovered by Kindly

The Recovery List will show you all orders and draft orders that can be recovered. Below are the areas of the list in detail.

Order filter – choose to show orders or draft orders

Filter – easily filter orders by clicking on one of the filters on top of the list (All, Recovering & Done)

Order ID – shows the order’s ID number

Recovery Status

• Recovering – in the recovery process
• Recovered – the order got recovered
• Finished – the recovery process was finished but not successful
• Stopped – this recovery was stopped by you; it can’t be recovered anymore.
• Ready – only in manual mode; this order is ready to get recovered.
• Not quota – no quota left; recovery can be continued automatically or manually when the plan is upgraded or the quota is renewed.
• Read-only – this order can’t be recovered anymore; this order got refunded, voided or canceled outside of Kindly while being recovered.

Scheduling Status – this shows you the status of your Reminder scheduling plan; move your mouse over it for more info

Customer – customer’s name

Actions

• Recover manually – starts the recovery process
• Stop recovering – stops the order; it can’t be recovered afterward
• Upgrade to continue – upgrade your plan to be able to continue the recovery

Order amount

Here you find Quick Links to the most important sections of Kindly for you to improve your success rate! Quickly jump to…

General Settings

Scheduling

Template

1. Go to your domain hosting service and log in to your admin dashboard.

2. Look for a setting called “DNS” or “Domain Name System” and click on that.

3. Let’s start adding the record from Kindly’s Domain Center.
Take care of choosing the right Type, Name, and Value! (Copy name or value simply by clicking on it.)

4. After that go back to Kindly’s Domain Center and complete the verification setup.

5. Now your domain is being verified and will be ready to use when the verification is done. It will take some time to do so (approx. 1hr).

1. Click on Check Domain Verification

2. Copy and paste the record to your domain hosting service again. Pay extra attention to the specific Type, Name, and Value.

3. Go back to Kindly and complete the Domain Verification setup.

If you are still not able to set up Spam Safety or Domain Verification click “Get help” in the top-right corner of the app. We will help you with pleasure.

1. Go to your domain hosting service and log in to your admin dashboard.

2. Look for a setting called “DNS” or “Domain Name System” and click on that.

3. Let’s start adding the records from Kindly’s Domain Center.
Take care of choosing the right Type, Name, and Value! (Copy name or value simply by clicking on it.)

4. After that go back to Kindly’s Domain Center and complete the verification setup.

5. Congrats you got it!

1. Click on Check Spam Safety Records

2. Copy and paste the records to your domain hosting service again. Pay extra attention to the specific Type, Name, and Value.

3. Go back to Kindly and complete the Spam Safety setup.

If you are still not able to set up Spam Safety or Domain Verification click “Get help” in the top-right corner of the app. We will help you with pleasure.