Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
+88 (0) 101 0000 000
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FAQ - Frequently Asked Questions

Find the most frequently asked questions below.

Which orders can be recovered with Kindly?

Kindly is intended to recover orders that have not yet been paid. So all orders with the financial status of “pending”, “unpaid” or “partially paid”.

Does Kindly return inventory after the cancelation of an order?

Yes, when Kindly cancels an order it returns all products to the inventory.

Which sender email address is used for the reminder emails?

How do I verify my domain?

Have a look at the related topic “Domain Verification” on our How-it-works page.

How can I become a beta user?

Till now we don’t accept beta users. Nevertheless, you are welcome to write to us that you would like to become a beta user and we will make a note of it and let you know when the time comes.

How many reminders can I send every month?

That depends on which plan you are on. Find out more on our Price Plan page.

Can I use the app inside my WooCommerce store or any other store?

No, currently the “Kindly – Payment Reminder” is exclusively usable with a Shopify store.

How can I contact the support?

App: If you have Kindly installed, you can contact the support on the Account page.

Website: Get in touch with us through our Contact Us page.

Is there a plan with more than 1500 reminders?

Of course, just go to our pricing plans section.

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