Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
+88 (0) 101 0000 000
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FAQ - Frequently Asked Questions

Find the most frequently asked questions below.

Which orders can be recovered with Kindly?

Kindly is intended to recover orders that have not yet been paid. So all orders with the financial status of “pending”, “unpaid” or “partially paid”. Also, all draft orders with the status of “open” or “invoice sent”.

Which sender email address is used for the reminder emails?

How does the Kindly - Payment Reminder app work?

  1. The Kindly app finds all your pending unpaid orders and draft orders. (Not older than 30 days)
  2. Then Kindly will send out reminder emails to those customers according to your schedule settings.
  3. When the order gets paid (recovered) Kindly will stop the sending of reminders and mark the order as “recovered”.
  4. If the order is not paid by the last payment reminder, Kindly will cancel the order according to your settings and add all products back to the inventory.

Does Kindly return inventory after the cancelation of an order?

Yes, when Kindly cancels an order it returns all products to the inventory. The cancelation is of course optional and can be set up in the reminder plan under “scheduling”.

How do I verify my domain?

Have a look at the related topic “Domain Verification” on our how-it-works page.

How many reminders can I send every month?

That depends on which plan you are on. Find out more on our Price Plan page.

Can I use the app inside my WooCommerce store or any other store?

No, currently the “Kindly – Payment Reminder” is exclusively usable with a Shopify store.

How can I contact the support?

App: If you have the Kindly app installed, you can contact our support team through the in-app chat in the bottom-right corner.

Website: Get in touch with us through our Contact Us page.

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