FAQ - Frequently Asked Questions
Find the most frequently asked questions below.
Which orders can be recovered with Kindly?
Kindly is intended to recover orders that have not yet been paid. So all orders with the financial status of “pending”, “unpaid” or “partially paid”.
Does Kindly return inventory after the cancelation of an order?
Yes, when Kindly cancels an order it returns all products to the inventory.
Which sender email address is used for the reminder emails?
When you first install Kindly, the email address used to send emails is email@example.com.
However, you can change this behaviour by adding your custom domain and verifying it. After that, your custom email address will be used to send reminders. Check out the related topic “Domain Verification” on our How-it-works page.
How do I verify my domain?
How can I become a beta user?
Till now we don’t accept beta users. Nevertheless, you are welcome to write to us that you would like to become a beta user and we will make a note of it and let you know when the time comes.