FAQ - Frequently Asked Questions
Find the most frequently asked questions below.
Which orders can be recovered with Kindly?
Kindly is intended to recover orders that have not yet been paid. So all orders with the financial status of “pending”, “unpaid” or “partially paid”. Also, all draft orders with the status of “open” or “invoice sent”.
Which sender email address is used for the reminder emails?
When you first install Kindly, the email address used to send emails is firstname.lastname@example.org.
However, you can change this behavior by adding your custom email address and verifying it.
If you want to be 100% sure that your customers get your emails you can set up spam safety. Please note that this is only possible with the “Kindness Pro” plan. Check out the related topic Domain Verification and Spam Safety on our how-it-works page.
How does the Kindly - Payment Reminder app work?
- The Kindly app finds all your pending unpaid orders and draft orders. (Not older than 30 days)
- Then Kindly will send out reminder emails to those customers according to your schedule settings.
- When the order gets paid (recovered) Kindly will stop the sending of reminders and mark the order as “recovered”.
- If the order is not paid by the last payment reminder, Kindly will cancel the order according to your settings and add all products back to the inventory.
Does Kindly return inventory after the cancelation of an order?
Yes, when Kindly cancels an order it returns all products to the inventory. The cancelation is of course optional and can be set up in the reminder plan under “scheduling”.