Terms and Conditions – Cleero

1. Scope of Application

These Terms and Conditions (T&Cs) apply to all contracts and services between
ToastCode KLG, [Bärenlochweg 2, 9465 Sennwald], Switzerland (hereinafter referred to as “Cleero”) and business customers (hereinafter referred to as “Customer”).
Cleero is intended exclusively for business users as defined under Swiss law. Use by consumers is excluded.

2. Services

Cleero provides an app for the automatic reconciliation of payments with orders in Shopify.
The services include in particular:

• Connecting the Customer’s own bank account via an interface (Saltedge),
• Automatic reconciliation of incoming payments with orders,
• Automatic update of the order status to “paid” in Shopify,
• Provision of QR codes on the order status page, the thank-you page, and in invoices/emails.

Cleero only provides the technical processing. Liability or responsibility for the payment transactions themselves (e.g., bank transfers, refunds, chargebacks) is excluded.

3. Requirements for Use

The use of Cleero requires a valid Shopify store.
The Customer is obliged to provide correct and complete information and to keep access credentials secure.
The use of the app must not be unlawful or abusive.

4. Fees and Billing

Fees are based on the selected pricing plans, which are tiered according to the number of reconciliations.
Billing is carried out exclusively through Shopify.
A free trial period of 10 days is available. After the trial period no plan will be automatically subscribed. This must be done freely by the customer.
There are no minimum turnover requirements and no chargeback fees.

5. Term and Termination

The contract is concluded for an indefinite term.
The subscription automatically renews as long as the app remains installed.
The Customer may terminate the contract at any time by uninstalling the app or by canceling the selected plan.
Cleero reserves the right to terminate the contract with immediate effect if the Customer misuses the app or violates material contractual obligations.

6. Liability and Warranty

Cleero does not guarantee any specific availability or uninterrupted use of the service.
Liability of Cleero is excluded to the extent permitted by law.
Exceptions apply to damages caused by intent or gross negligence of Cleero.
Cleero shall not be liable for indirect damages, consequential damages, lost profits, or reputational damage.
Cleero is not liable for errors caused by third parties, in particular Shopify, Saltedge, banks, or internet providers.

7. Data Protection and Confidentiality

Cleero processes personal data solely for the purpose of providing contractual services.
End customer data (e.g., IBAN, payment reference) is processed only on a technical basis and is not independently stored or analyzed.
Bank connections are established through the third-party provider Saltedge, which acts as an independent data processor.
Data will not be shared with third parties except where legally required or necessary for the performance of the contract.
Cleero uses appropriate technical and organizational security measures to protect data against loss, misuse, and unauthorized access.

8. Governing Law and Jurisdiction

These T&Cs are governed exclusively by Swiss law.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
The exclusive place of jurisdiction for all disputes shall be the registered office of ToastCode KLG.

9. Final Provisions

If any provision of these T&Cs is wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
Cleero reserves the right to amend these T&Cs at any time. Customers will be informed of any changes in a timely and appropriate manner.